Refund policy
Last updated: July 27, 2026
The 30-night trial
Sleeping grounded is a habit, and habits need a few nights to settle. That's why you get 30 nights from the day your order arrives to try the Earthlull Mat at home. If it isn't for you, you can return it for a full refund — even if you have used it every single night.
How to return something
- Email ismaeltoroecomerce@gmail.com with your order number and tell us you'd like to return your mat.
- We reply within one business day with the return address and instructions. Please don't send anything back before you hear from us — returns without instructions can get lost.
- Pack the mat and its cord, drop it off with the carrier, and let us know the tracking number.
Refunds
Once your return reaches us we inspect it and issue the refund within 3 business days to your original payment method. Your bank usually takes another 3–10 business days to show it. We refund the full price you paid.
Who pays return shipping
- We pay if the item arrived damaged, faulty or wasn't what you ordered.
- You pay the return postage if you simply changed your mind. It's usually a few dollars — the mat is light and folds flat.
Condition of returns
The mat may show normal signs of use — that's the point of a home trial. Please return it clean, complete (mat plus grounding cord) and not cut, torn or otherwise damaged on purpose. We may reduce or decline a refund for items returned deliberately damaged or with parts missing.
Damaged or wrong items
Send us a photo within 7 days of delivery and we'll replace the item or refund you in full, whichever you prefer. You won't pay anything.
Exchanges
The fastest way to swap an item is to return it for a refund and place a new order.
Cancelling an order
If you change your mind before your order ships, email us straight away and we'll cancel it and refund you in full. Once it has shipped, treat it as a return.
Contact
Anything you're unsure about, just ask: ismaeltoroecomerce@gmail.com. A real person answers every message.